This policy covers the websites operated by RESOLVE it cic.
We comply with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data. We’d like to reassure you that any personal data you give us will be treated in complete confidence.
The aim of this statement is to tell you how we use any personal data we collect about you through our websites. Please read it carefully before you proceed.
WHAT INFORMATION DO WE COLLECT?
Parents and students
If you wish to enrol a student with Stagecoach, we will collect the following personal data: parent or guardian’s name; contact and address details; relationship to the student; emergency contact numbers; name, age, gender and date of birth of student; and any medical conditions the student has. If the student is over 16 years of age, please ensure that you have their permission to share these details with us.
RESOLVE it will from time to time take photographs and film footage of students during class time for use in RESOLVE it’s marketing and publicity material (both online and offline). This will be dealt with separately by each RESOLVE it course but if you do not wish for your child to be photographed/filmed please let the Course instructor know in writing.
Directors and Teachers and instructors
If you wish to apply to become a staff memnber, we will collect details such as your name, contact details, time at your last address, whether you are a homeowner or car owner, date and place of birth, details of your finances, nationality, marital status, and details of your hobbies and any training qualifications. We will also collect details of any relevant criminal convictions and will need to see a copy of your DBS certificate before offering you a position. We will only retain your DBS certificate reference number and date of issue.
If you wish to apply to become join the team through our RESOLVE it website, we will collect your name, contact details and information contained in your CV in order to make this information available to the relevant Directors for their own recruitment purposes. . If you provide details of a reference, it is your responsibility to make sure that the person is aware that you have forwarded his/her details for these purposes. If you are taken on by a director we will also keep details of your DBS certificate reference number and date of issue and any training qualifications.
If you wish to contact us for other purposes, we ask for your contact details so we can respond to your queries.
If you contact us about a children’s party, we will collect details of the child’s name and date of birth, numbers of children attending and type of party requested, where and when the party is to take place and the parent or guardian's contact details.
Sensitive personal data
The Data Protection Act gives special protection to sensitive personal data which will include information relating to health or sex life, race or ethnic origin, political beliefs or membership, philosophical or religious beliefs, trade union membership and information about the commission of offences and related proceedings. You should only provide this information if it is required in response to a mandatory question on our websites, or if you are otherwise content for us to process this information
Automatically collected information
In addition, we may automatically collect information about the website that you came from or are going to. We also collect information on which pages of our websites you visit, IP addresses, the type of browser you use and the times you access our websites. However, this information is aggregated and is not used to identify you.
Information collected from other sources
If you choose to "Sign In" to your account using Facebook, you will first be asked to enter your Facebook credentials and then be given the option to register with us. In this case, we may receive information from Facebook. Any information we collect from your account may depend on the privacy settings you have with Facebook, so please consult their privacy and data practices.
We may also record and/or monitor calls for quality checks and staff training.
HOW WILL INFORMATION ABOUT YOU BE USED AND SHARED?
The information we collect allows us to:
o locate and put you in touch with a director in your area;
o process your request to become a intructor or facilitator;
o provide teaching services in personal safety and self defence and the organisation of workshops and courses;
o administer our websites and provide customer services;
o meet legal, regulatory and compliance requirements including the administration of Stagecoach’s statutory obligations relating to children;
o gather management information for research purposes and to form statistical and trend analysis;
o communicate with you;
o send you surveys and competitions;
o provide you with information about our products and services which may be of interest to you from time to time.
We may share your personal data with other RESOLVE it teams in the Group for the above purposes.
We may employ the services of a third party to help us in certain areas, such as website hosting, support and maintenance, and child protection issues. In some cases, the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.
We may also use aggregated information so we can administer and improve our websites, analyse trends and gather broad demographic information. We may pass this information to third parties.
We may also disclose your personal data when we believe this is required by law, to enforce or comply our terms and conditions or to protect the rights, property, safety of Stagecoach, our customers or others.
Use of data by Staff
TRANSFER OF YOUR INFORMATION OUTSIDE THE EU
Some of the recipients of your personal data (including sensitive personal data) may be located in countries outside of the European Economic Area such as the US but we remain responsible for making sure that your personal data is given adequate protection and held securely. By submitting your personal data to our websites, you agree that such transfers may take place.
From time to time, we may wish to provide you with information about RESOLVE it’s products and services (including by online targeted advertising, post, phone, email and text) which may be of interest to you.
If you do not wish to receive such information, please tick the box on the application form or contact email@example.com to unsubscribe at any time.
Our websites may contain links to other third party websites over which we have no control. We are not responsible for privacy policies or practices of any websites to which you choose to link from our sites. We encourage you to review the privacy policies of those other web sites so you can understand how they collect, use and share your information.
We have implemented reasonable technical and organisational measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal data for improper purposes.
SALE OF THE BUSINESS
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
HOW TO CONTACT US
You are entitled to see the information held about you. You may review, correct, update or change your personal data at any time.
If you have any other questions about this policy or your personal data, please contact us on firstname.lastname@example.org
For further information on what cookies we collect please view our cookies policy
We use the following categories of cookies on our websites:
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the websites and use its features.
These cookies collect anonymous information on how people use our Websites. For example, we use Google Analytics cookies to help us understand how customers arrive at our sites, browse or use our sites and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
These cookies remember choices you make such as the country or region you visit our websites from, language and search parameters such as age of children. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with more personalised adverts when visiting other websites.
Social Media Cookies
These cookies allow you to share what you’ve been doing on our websites on social media such as Facebook, Twitter and Youtube. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.