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Silent Solution System

By Team RESOLVEit  Apr 9th, 2019 

If you were in danger needing to call 999 for help but unable to speak for whatever reason what would you do?

Did you know there’s a system called the ‘Silent Solution System’.

The Silent Solution System has been in operation since 2002. The system prompts 999 callers to press '55' on mobiles to signify they are unable to speak.

Full article here: https://www.bbc.co.uk/news/uk-47847735

The Independent Office for Police Conduct is launching a campaign that a silent 999 call will bring help. Catrin Evans, IOPC regional director has said 'It is always best to actually speak to a police call handler if you can, even if by whispering, but if you are putting yourself or someone else in danger by making a sound there is something you can do. Make yourself heard by coughing, tapping the handset or - once prompted by the automated system - by pressing 55'.

The campaign 'Make yourself Heard' is being backed Women's Aid , Welsh Women's Aid and the National Police Chiefs' Council.

Around 20,000 silent emergency calls are made in the UK each day. 25% are transferred to the Silent Solution System by handlers who are unsure whether the call is genuine due to lack of response after 30 seconds.

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Categories: News
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